Thank you for visiting our website! This policy explains how we collect, use, and disclose the personal information of our users and guests as well as your choices regarding your personal information.
Categories and Sources of Personal Information
Personal Information You Share with Us. Personal information is data that, among other things, identifies, describes, or could reasonably be linked to a specific individual. We collect personal information, in accordance with law, that is required or relevant for the transaction or interaction at issue, which may include: name, gender, physical address, telephone number, email address, credit or debit card information and photo identification, employer details, important dates you share with us such as birthdays or anniversaries, and other guest preferences or relationship information. We may for a short time, for security or legal purposes only, retain still or video footage via security cameras located in certain public areas in our properties, such as hallways and lobbies.
You may share the data in the foregoing paragraph at various touchpoints during your guest journey with us. For example, we collect information when you make a reservation, register as a guest, purchase a product from our online gift shop, participate in a marketing promotion such as a sweepstakes, subscribe to our newsletters, submit an inquiry, register for an event, request a service, respond to a survey, interact on social media, or otherwise communicate or engage with us electronically, telephonically, or in-person.
Personal Information Shared by Others. Others may also provide us with personal information on your behalf for the purpose of making a purchase or securing a reservation. This information typically includes your name, and sometimes address, email address, phone number, any guest preferences and, in limited circumstances, may include the number and names of any traveling companions. For example, your travel agent or an online travel agency such as Expedia may provide us with your contact information for purposes of securing a guest room reservation at our property at your request, or information about your travel itinerary or tour group. Similarly, a third party service or application, such as Open Table, may provide us with your contact information if you have made a reservation to dine with us using their application. We may also collect information about you if you make content and information publicly available on social media such as profile information.
Other Data that Generally Does Not Reveal Specific Identity. The information we (or our third party service providers) may collect also includes information that typically does not directly relate to an individual, such as the name of your domain and host, Internet Protocol address, type of browser and operating system used, device information, location information, date and time of Website visit, browsing behavior, email open rates, and information used to recognize a computer upon login to an account or use of the shopping cart. This information is collected through the use of tracking technologies such as cookies, web beacons, and other similar technologies.
Use and Sharing of Personal Information
We do not sell, trade, or rent your personal information to others. We may share personal information outside of Evans Hotels with third parties who complete transactions or perform services on our behalf. Such service providers are required to keep personal information confidential and are prohibited from using it other than to carry out their services. We (or in some cases our third party service providers) may use your personal information in connection with any of the following:
Our business transactions with you, including without limitation:
- To complete and fulfill your purchases or requests for services, such as making your reservation, payment processing, order fulfillment, or information technology provision
- To enter into or perform a contract with you
- To send administrative information to you, such as information about an event that you are attending
Our legitimate business interests, including without limitation:
- To personalize your experience by presenting offers tailored to you
- To allow you to participate in sweepstakes, contests, or promotions (each of which may have separate rules, terms, and conditions)
- To perform audits, fraud monitoring and prevention, credit or debit card authenticity and limit verification, or data analysis; monitor usage trends to improve our services; and determine the effectiveness of our promotional campaigns
- Subject to your marketing preferences and consent, to deliver email newsletters about our properties, special events, or promotions
Pursuant to any consent you may have provided. You have the right to decline to provide your consent and, if provided, to withdraw your consent at any time. As necessary or appropriate for legal reasons, including without limitation:
- To comply with legal process
- To respond to requests from public and government authorities
- To effectuate a sale, merger, acquisition, or similar transaction affecting the relevant portion of our business
- To protect our operations, rights, privacy, safety, or property, or that of third parties
- To allow us to pursue available remedies or limit damages that we or third parties may sustain
We may also share aggregated or de-identified information, which cannot reasonably be linked to you or any other individual guest or user.
Do Not Track Signals and Third Party Analytics and Services
Some browsers offer a “Do Not Track” (“DNT”) option whereby users can indicate their preference regarding online tracking and cross-site tracking. While you may enable the DNT setting on your browser, we do not change our practices in response to a DNT signal.
We are not responsible for the data collection, use, disclosure, or security policies or practices of other organizations, such as Facebook, Apple, Google, Microsoft, or any other app developer, social media platform, operating system provider, or device manufacturer, including with respect to personal information disclosed to those organizations through our social media pages.
Although collection, transmission, and storage of information can never be guaranteed to be completely secure, Evans Hotels implements and maintains reasonable security procedures and practices, including administrative, technical, and physical safeguards, to protect personal information about you from loss, theft, misuse, unauthorized access, and disclosure.
Specific Privacy Rights for California Residents
CCPA Rights. The California Consumer Privacy Act (“CCPA”) provides California residents with the right to request that we disclose certain information about our collection and use of their personal information over the past 12 months. Once we receive and confirm a verifiable consumer request from a California resident, we will disclose to them, as requested and within the time required by law, the following:
- The categories of personal information we have collected about them
- The categories of sources from which that personal information was collected
- The business purpose for collecting or selling that personal information
- The categories of third parties with whom we share that personal information
- The specific pieces of personal information we have collected about them
To the extent that personal information was sold, or disclosed for a business purpose: (a) the categories of personal information sold and the categories of third parties to whom it was sold; and/or (b) the categories of personal information disclosed for a business purpose
To exercise any of the foregoing rights (“CCPA Rights”), California residents may, up to two times during any 12-month period, submit a verifiable consumer request by either: (1) calling 1-866-335-2192; or (2) emailing firstname.lastname@example.org. Only a California resident, or a person registered with the California Secretary of State to act on their behalf, may make a verifiable consumer request related to their CCPA Rights. A California resident may also make a verifiable consumer request on behalf of their minor child. A verifiable consumer request must: (1) provide sufficient information that allows us to reasonably verify that the requestor is the person about whom we collected personal information (or their authorized representative); and (2) describe the request with sufficient detail that allows us to properly understand, evaluate, and respond to it. We cannot provide personal information if we cannot verify that the consumer making the request is the California resident about whom information was collected (or their authorized representative).
Non-Discrimination Policy. Evans Hotels will not discriminate against California residents who exercise their CCPA Rights. Specifically, unless permitted by the CCPA, we will not:
- Deny such California residents goods or services
- Charge them different prices or rates
- Provide them with a different level or quality of goods or services
- Suggest or threaten any of the foregoing
Additional Rights under California Law. In addition to CCPA Rights, California Civil Code § 1798.83 permits California residents to request information regarding disclosure of their personal information by us to third parties for the third parties’ direct marketing purposes within the previous calendar year. Although Evans Hotels does not disclose personal information to third parties for their direct marketing purposes, California residents may submit a verifiable consumer request pursuant to Section 1798.83 by either: (1) calling 1-866-335-2192; or (2) emailing email@example.com.
Users in the European Economic Area
Privacy Rights. The EU General Data Protection Regulation 2016/279 (“GDPR”) provides EU data subjects with certain rights related to the processing of their personal data, including, in certain circumstances, the right to: request access to personal information; request correction of inaccurate or incomplete personal information; request that personal information be erased; object to the processing of personal information, including for direct marketing purposes; request that the processing of personal information be restricted; request receipt of personal information in order to transfer it to another data controller; withdraw consent to use of personal information. You may exercise any of the above rights by writing to us at the address at the end of this policy. You have a right to lodge a complaint with your local data protection supervisory authority at any time. However, we ask that you please try to resolve any issues with us first before referring your complaint to the supervisory authority.
Legal Basis. We are committed to collecting and using your information in accordance with applicable data protection laws. We only collect, use, or share your information where we are satisfied that we have an appropriate legal basis to do so. This may be because: you have provided us with consent; our use of the information is necessary to perform our contract with you; use of the information is necessary to meet our responsibilities to regulators, tax officials, or otherwise meet our legal responsibilities; or use of the information is in our legitimate business interests.
Retention. Unless we have deleted your information in accord with your request pursuant to this policy, we will retain your information for so long as reasonably needed in connection with our relationship to you (for example, to address inquiries regarding past or future reservations), or as required by law. The criteria used to determine our retention periods includes the length and manner of our relationship with you, and whether there is a legal obligation to which we are subject (for example, certain laws may require that we keep records of your transactions for a certain amount of time).
A Note to Non-EU International Users
Please be aware that information we collect will be transferred to, processed, and stored in the United States, which has data protection laws that may differ from those of the country in which you are located. Your personal information may be subject to access requests from U.S. governments, courts, or law enforcement, under U.S. law. By using our Website or providing us with any information, you consent to this transfer, processing, and storage of your information in the U.S., and also consent to the application of U.S. federal and California state law in all matters concerning the Website and this policy.
We may update this policy to reflect changes in our information practices, and may apply any changes to information previously collected, as permitted by law. If we make changes, we will notify you by revising the Effective Date of the policy above and in some cases we may provide you with more prominent notice (such as adding a statement to our homepage). We encourage you to periodically review the policy to stay informed about our information practices and the ways you can help protect your privacy.
If you would like to contact us for any reason regarding our privacy practices, please call 1-866-335-2192, email firstname.lastname@example.org, or write to:
Attn: Legal Department, Privacy
998 W. Mission Bay Drive
San Diego, CA 92109